Case Study - 12 December 2022

Case Study – Retail Insurance Claim

Case Study

Retail Insurance Claim

Hilco delivered on a complex logistics plan to meet the needs of the insured and our client in this insurance claim with sustainable practices at the core.

Client Challenge

Our client, a major insurer, was in the process of settling a claim with their client; a retailer of tools and workshop equipment in Australia. Working closely with a prominent Loss Adjusting firm, Hilco was requested to support the complexities of handling the stock and the nature of this claim; involving flooding and the fact that no testing had been performed to assess the operability of products.

Our Insurance clients often operate on tight timeframes, and balancing business continuity, claim assessment and salvage returns is often challenging. Our client needed a salvage valuation, along with a safe path to market for the stock subject to claim.

Partnering with a specialist salvage solution provider was a key concern for our client, given the logistically complex process expected in the remarketing process.

Solution Delivered

Hilco APAC was selected for this project due to our experience, capability, attention to detail and sales channel knowledge. The solution deployed immediately by the team was multi-faceted.


  • 4 shipping containers of stock were immediately uplifted to a Hilco facility for processing, allowing the insured to commence business recovery work.

Asset Preparation

  • Given the need to be transparent with buyers, Hilco undertook a comprehensive test and tag and operability tests. This was performed to ensure public safety.

Sale Strategy

  • Given the volume and depth of stock, Hilco ran several unreserved auctions on the Hilcoapac.com platform.
  • Each sale was supported by an integrated marketing campaign across social, search and direct channels.

ESG Considerations

  • When working with insurance salvage assets in particular, our team will find ways to create value for buyers, thereby minimising waste and landfill impacts on the environment.


The return to the client amidst complexities in logistics, cataloguing and sale program delivery, were well above expectation. The Hilco team managed the entire process on behalf of the insurer, so our client could move onto other demands.



The logistics associated with this claim in location, quantity and presentation, made this a complex movement of stock. We were able to deliver within very fast timeframes.  

Our remarketing plans always include sustainable practices as a core requirement, reducing landfill by ensuring assets stay in utility is a key concern for our team. 


Delivering a sale strategy that involved dividing the sizeable stock parcel into logical sales delivered the best possible return for the client. 


Insurance Salvage

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Case Study

Case Study

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Published: Hilco APAC